Privacy Policy for Burns Collision Center

Last updated: May 13, 2025

Burns Collision Center (“we,” “us,” or “our”) operates https://www.burnscollisioncenter.com (the “Site”) and is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services.

1. Information We Collect

1.1 Personal Information You Provide

  • Contact information: name, address, email address (e.g., bcc@burnsautogroup.com), phone number (e.g., 267-202-7898)

  • Vehicle information: make, model, year, VIN, insurance details, repair history

  • Estimate requests and appointment forms: any information you submit when scheduling an estimate or repair

1.2 Automatically Collected Information

  • Usage data: IP address, browser type, operating system, pages visited, referral URLs, timestamps

  • Cookies and similar technologies: session cookies, persistent cookies, web beacons, and local storage used to improve site functionality and analytics

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our collision repair services

  • Process estimate requests and schedule appointments

  • Communicate with you about your repairs, status updates, and service offers

  • Improve our Site, marketing, and customer experience

  • Detect, prevent, and address technical issues or fraudulent activity

  • Comply with legal obligations

3. Sharing Your Information

We may share your information with:

  • Service providers (e.g., payment processors, insurance partners, IT and hosting providers) who assist us in operating our business

  • Insurance companies as necessary to process claims and coordinate coverage

  • Legal authorities if required by law or to protect our rights, safety, or property

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Cookies & Tracking Technologies

  • We use cookies and similar technologies to enhance site performance, remember your preferences, and analyze usage patterns.

  • You can set your browser to refuse cookies or alert you when cookies are being sent, but some features of our Site may not function properly without cookies.

5. Third-Party Links & Services

Our Site may contain links to third-party websites or services (e.g., MapQuest, Carwise). We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption of sensitive data in transit, and regular security assessments.

7. Children’s Privacy

Our Site and services are intended for users aged 16 and older. We do not knowingly collect or maintain information from children under 16. If we learn that we have collected personal information from a child under 16, we will delete it promptly.

8. Your Choices & Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Object to or restrict our processing of your data

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with a supervisory authority

To exercise these rights or update your preferences, please contact us at bcc@burnsautogroup.com or call 267-202-7898.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to review this page periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Burns Collision Center
1700 E Lincoln Hwy.
Langhorne, PA 19047
Phone: 267-202-7898
Email: bcc@burnsautogroup.com

Thank you for choosing Burns Collision Center. Your trust and privacy are important to us.